Frequently Asked Questions
Q: What materials are your clothes made of?
A: Our clothes are made of high-quality, sustainable materials such as cotton, polyester, and bamboo.
Q: What sizes do you offer?
A: We offer a range of sizes from XS to XXL. Please refer to our size chart for more information.
Q: How can I care for my clothes?
A: We recommend washing your clothes in cold water and hanging them to dry. Please refer to the care label inside your garment for specific instructions.
Terms & Conditions, Shipping, Retuns & Exchange Requests
Q: Do you offer international shipping?
A: All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via DHL Express, except for orders going to Russia, we will ship via USPS. Any refused shipments will not be refunded.
Q: What is your return policy?
A: Online orders must be returned or exchanged through the contact us portal. Unworn items purchased online are eligible for return for credit or exchange within 7 days after delivery.
Q: How long does shipping take?
A: Shipping times may vary depending on your location. Please refer to our shipping policy page for estimated delivery times.
Q: How can I contact customer service?
A: You can contact us by email at INFO@NVAIIN.com.
Q: Why did I receive store credit for my return?
A: Store Credit and Exchange Only We do not offer refunds back to the original payment method. Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned and no credit will be issued for the item. Once we receive your return, a credit will be sent via email that can be used towards your next purchase online. Shipping costs are non-refundable and return shipping costs will be the responsibility of the customer. If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™